Privacy Policy

Introduction

Saat Mutiara ("we", "us", "our") operates a watch repair and restoration service from D-3-8, Persiaran Perbandaran, Seksyen 14, 40000 Shah Alam, Selangor, Malaysia. We take the privacy of our clients seriously and are committed to handling personal information responsibly.

This policy explains what personal data we collect, why we collect it, how long we keep it, and what rights you have over it. If you have any questions about how we handle your information, please contact us at [email protected].

Data we collect

We collect only what is necessary to provide and communicate about our watch repair services:

• Name — to identify you and personalise communication
• Email address — to correspond with you about your watch
• Phone number (optional) — if you prefer to be contacted by call
• Service enquiry details — information about your watch and what you need
• Website usage data — anonymised analytics about how our website is used

How we collect it

We collect information when you submit our contact form, email us directly, or telephone us. Website analytics data is collected automatically via cookies — see our Cookie Policy for details.

Legal basis

We process your data on the basis of: (a) your consent when you submit a form, (b) our legitimate interest in responding to enquiries and delivering services, and (c) contractual necessity where a service has been agreed.

How long we keep it

Enquiry data is held for up to 24 months after last contact. Service records are retained for up to 5 years to support warranty claims or future service history reference. You may request deletion at any time — see Your Rights below.

How we use your data

• To respond to service enquiries and discuss your watch
• To communicate about the progress and completion of a repair
• To maintain service records for pieces we have worked on
• To improve our website based on anonymised usage patterns

We do not use your data for unsolicited marketing. We do not sell or share your personal data with third parties for their own commercial use.

Third-party services

We may use the following third-party services to operate our website: Google Analytics (usage tracking), Google Maps (location display). These services have their own privacy policies. We do not share personal client details with them beyond what is collected automatically.

How we protect your data

• Communications are transmitted over encrypted (HTTPS) connections
• Access to client records is restricted to staff who need it for service delivery
• Physical service records are stored securely on-premises
• In the event of a data breach affecting your personal information, we will notify you promptly

Cookies

Our website uses essential, analytics, and preference cookies. You can manage your cookie preferences at any time via our Cookie Policy page.

Your rights

Under Malaysian personal data law (PDPA 2010) and aligned international best practice, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your personal data (subject to legal retention requirements)
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — at any time, without affecting prior lawful processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Third-party links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies independently.

Children's privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

Changes to this policy

We may update this policy from time to time. We will note the revised date at the top of this page. Continued use of our website or services after a change constitutes acceptance of the updated terms.